Warranty

At Gilson Snow, we stand behind the craftsmanship and durability of our gear. Our warranty program protects you against defects and ensures you stay on the mountain with confidence.

Coverage

  • Snowboards & Skis: 5 years

  • Happy Hour Snowboards: 1 year

  • Apparel: 1 year

Covered:

  • Manufacturing defects in materials or workmanship

  • Delamination or structural failures not caused by impact

  • Insert and core issues due to manufacturing defects

Not Covered:

  • Normal wear and tear (scratches, cosmetic blemishes)

  • Impact damage (rocks, rails, trees, etc.)

  • Cracks or delamination from impact or misuse

  • Improper binding mounting or adjustments

  • Damage from solvents, adhesives, or chemical treatments

How to Submit a Claim

Email warranty@gilsonsnow.com with:

  • Subject line: WARRANTY

  • Proof of purchase

  • Photos of the defect

  • Brief description of the issue

Resolution

  • Claims reviewed within 5 business days

  • Products are repaired first whenever possible

  • If repair isn’t feasible, we’ll provide a replacement (or a comparable model if the original isn’t available)

Shipping

  • Customers cover shipping to Gilson Snow

  • We cover return shipping for approved claims

  • Use a trackable method; we are not responsible for lost packages

Additional Terms

  • Warranty applies only to the original purchaser and is non-transferable

  • Closeout, demo, and Final Sale items are excluded

  • If an item isn’t covered but repairable, we’ll offer repair services for a reasonable fee

Questions?
Reach out anytime at warranty@gilsonsnow.com – we’ll be stoked to help and get you back on the mountain.